Ordering Online and Other Methods of Payment

Ordering online with us has been designed to be safe and secure! We want you to feel comfortable using your credit card that's why we use WorldPay to process your credit card transactions. WorldPay accepts all major credit and debit cards such as Visa, Mastercard, Switch etc. If you prefer to make your purchase off-line, you can also send us postal orders, personal cheques and International Money Orders, made out in STERLING ONLY. When you make your purchase off-line we have to wait for funds to arrive and clear before we ship any merchandise, so please allow an additional 7-10 working days for shipping of your merchandise. To order offline, just print the order form with your shopping cart contents from the confirmation page and complete the necessary fields, then mail the form along with payment to our address on the "Contact Us" page.

Billy-Bob Teeth Direct promise to provide the goods you have ordered, plus postage and packing, subject always to availability, credit status, and acts of god, war or national disasters. Should upon your order being accepted, it is later found there is a problem with or concern in relation to your credit/debit card, we have the right to cancel the order without explanation, and refuse further orders.

If an item that you order is out of stock we will do our best to obtain it for you. We will e-mail you and/or telephone you with the expected dispatch time and allow you the option to proceed with the order, or to remove the item from your order and get a refund.

All prices are displayed in English Pounds, however, payment can be made in any of the currencies displayed by Worldpay.

Your credit card will be debited at the time of ordering. Immediate Dispatch is taken to mean within one working day. All UK orders are dispatched via First Class Mail and the rest of the world via Air Mail. We undertake to deliver the goods as quickly as we possibly can. Under normal circumstances, goods should be received in the UK within one week, and within two weeks outside the UK. If we are unable to meet these delivery times, we will contact you immediately to arrange a different delivery date or offer a full refund.

Billy-Bob Teeth Direct wants you to be completely happy with our service and are eager to resolve problems. We endeavour to respond to complaints within 3 working days. Contact Customer Services giving as much detail of your order as possible.

Return/Refund/Cancellation Policy

You have 30 days from the date of ordering during which you can return the goods for any reason. Our no quibble policy means we will happily refund or replace that item. Please obtain a Certificate of Postage when returning goods, and make sure any packaging will protect goods - Billy-Bob teeth should always be treated like dentures and as such returned in a box such as those that they are posted to you in.

You also have the right to cancel an order without reason within 7 working days from the day after you receive the goods. If you wish to return the goods under this 7 day cooling off period you MUST inform us in writing of your wish to cancel, you then have a reasonable period to return the goods.

Note the seven day cooling off period does not apply to business to business transactions.

Any item returned to us under the cooling off period clause must be in original unworn or unused condition and complete with packaging. Goods returned damaged or used will not be accepted. Return postage is payable by customer, the goods should be insured and in the original packaging.

Any refunds due under the cooling off period will be completed within 30 days of cancellation.

Privacy Statement

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used only to send out orders. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Our site's mailing list registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company, its products and special offers. Unique identifiers are collected to verify the user's identity and for use in our record system. Users may opt-out of receiving future mailings by choosing to un-subscribe on the Mailing List Page.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-subscribe

This site gives users on the Mailing List the following options for removing their information from our database so as not to receive future communications or to no longer receive mail list messages.

You can send email to us by visiting the Contact Page

You can visit the Mail List Page to un-subscribe

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

You can send email to us by visiting Contact Page

Our commitment to you is that we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will give you the chance to refuse any marketing email from us. We will not pass your details to any other trader and we will not transfer your information outside the EEA (European Economic Area) without your consent.

Liabilities

While all reasonable endeavours have been made to check the accuracy of information on this Web site, and to the best of our knowledge and belief, this publication is free from all computer viruses or program defects, the copyright holder does not warrant that it is correct or up-to-date or virus free.

Should upon your order being accepted, it is later found there is a problem with or concern in relation to your credit/debit card, we have the right to cancel the order without explanation, and refuse further orders.

These terms and conditions do not override our/your rights by law to pursue any avenue we/you decide upon under English law. They also do NOT affect your statutory rights as a consumer. In the event of any litigation arising from ordering goods or accessing data on this web site, the user agrees that at any such litigation will only be subject to English law and would only be tried in English Courts.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the copyright holder, provided that the recipient may download onto a personal computer owned or under the control of the recipient and make a single copy all or part of this publication for the recipient's private use or study. Billy-Bob Teeth Direct or any other associated companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this web site or from your access to the web sites via links from this site.

Copyright 2001, 2002 Billy-Bob Teeth Direct

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